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STUDENT OMBUDSMAN

The Council of Commissioners designates a Student Ombudsman. The Student ombudsman is responsible to provide the Council of Commissioners with an opinion on the merits of a complaint and recommends any appropriate corrective measures.

HOW TO FILE A COMPLAINT

You must first address the school principal or the centre or department director concerned. If necessary, it will then be forwarded to the General Directorate.

Please be sure to have all the required information on hand and a clear idea of your expectations.

If you are not satisfied with the response you have received, you may lodge a written complaint with the Secretary General

BY MAIL:

Sir Wilfrid Laurier School Board
235, montée Lesage
Rosemere, QC J7A 4Y6


BY FAX: 450 621-7929

or BY EMAIL:
Secretary General: jthompson@swlauriersb.qc.ca

The Secretary General will contact you within 5 working days of receiving your complaint and will guide you through the necessary steps.

Once all the necessary steps have been followed, if you are still dissatisfied with the manner in which your complaint was handled or with its outcome, you may refer the matter to the Student Ombudsman, in writing within 90 days of the incident in question.

PLEASE NOTE THAT THE STUDENT OMBUDSMAN

  • may take up a complaint at any stage if he considers that intervention is necessary to prevent harm from being caused to the complainant.
  • must give the Council of Commissioners an opinion on the merits of the complaint and recommend any appropriate corrective measures.
  • may, upon summary examination, dismiss a complaint, if in his opinion it is frivolous, vexatious or made in bad faith.
  • may also refuse or cease to examine a complaint if he has reasonable cause to believe that intervening would clearly serve no purpose.

FOR COMPLETE INFORMATION ON THE PROCESS

You may refer to the By-Law Establishing Procedures for the Examination of Complaints from Students or Their Parents

You may refer to our Ombudsman Flyer

You may also download the Complaint Form

HOW TO CONTACT THE STUDENT OMBUDSMAN

Ms. Chantal Perreault
235, montée Lesage
Rosemere,QC
J7A 4Y6
Telephone:450 621-5600 ext.1440
studentombudsman@swlauriersb.qc.ca